Refund Policy
Effective date: 2026-09-21
This policy applies to purchases from Specfit, registered under S8190163Y at Raffles Avenue 30, 039803 Singapore, Singapore.
This refund policy applies to Specfit and its published services regarding prescription eyewear.
Eligibility Criteria
To be eligible for a refund, items must be unused and in their original packaging. Proof of purchase is required.
Exclusions
Customized lenses and special orders are non-refundable. Please check your order details carefully before purchase.
How to Request a Refund
To request a refund, please contact our support team with your order details and reason for the request.
Processing Time
Refunds will be processed within 14 business days after approval. The refund will be issued to the original payment method.
Cancellation Policy
Refunds are handled according to the Refund Policy and applicable consumer law. Refund Policy.